Terms of Service

Last Updated: June 28, 2026

1. Service Agreement

By booking a cleaning service with SB Soft Cleaners ("we," "us," "our"), you agree to the following terms. These terms apply to all upholstery, mattress, sofa, and couch cleaning services provided in the Seattle–Everett metro area.

Booking: A service appointment is confirmed when we contact you by phone to verify your requested date, time, and service type. Submitting the online booking form is a request, not a guaranteed reservation.

Cancellation: We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations (less than 24 hours before your appointment) or no-shows may result in a cancellation fee. We will communicate any applicable fee before confirming future bookings.

Payment: Payment is due at the time of service unless otherwise agreed in writing. We accept cash, check, and major credit cards. Pricing is based on the service type and furniture count provided at booking — on-site adjustments may apply if the actual scope differs from what was described.

SMS and Text Message Terms

By opting in to receive text messages from SB Soft Cleaners, you agree to the following terms:

Program description: SB Soft Cleaners sends appointment confirmation and reminder text messages to customers who opt in through the form at www.sbsoftcleaners.com.
Message types: Booking confirmations and appointment reminders only. We do not send promotional or marketing text messages.
Message frequency: Message frequency varies.
Message and data rates: Message and data rates may apply. Contact your mobile carrier for details about your plan.
To opt out: Reply STOP to any message at any time. You will receive one final confirmation that you have been unsubscribed and will receive no further messages.
To get help: Reply HELP to any message or contact us at sbsoftcleaners@gmail.com or (425) 552-6186.
Consent not required: You are not required to opt in to text messages as a condition of purchasing or receiving any cleaning service from SB Soft Cleaners.
Supported carriers: SMS service is available on most major US carriers including AT&T, Verizon, T-Mobile, and Metro PCS. Carrier support may vary.
Carrier liability: Carriers are not liable for delayed or undelivered messages.
Privacy: Your mobile number will never be shared with or sold to third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our full SMS Privacy Policy for details.

SB Soft Cleaners is not responsible for any delays, failures, or errors in SMS delivery caused by your carrier or third-party network conditions. Delivery of appointment reminders via SMS is provided as a convenience and is not guaranteed. Missing an SMS reminder does not waive your obligation to keep your scheduled appointment.

SB Soft Cleaners reserves the right to modify or discontinue the SMS program at any time. If the program is discontinued, enrolled users will be notified via text message.

2. Limitation of Liability

We take care with every item we clean. However, our liability for any claim arising from our services is limited to the cost of the service performed. We are not liable for indirect, incidental, or consequential damages, including loss of use or diminution in value of furniture or property.

We carry general liability insurance. If you believe damage has occurred during our service, notify us immediately so we can assess the situation promptly.

3. Governing Law

These terms are governed by the laws of the State of Washington. Any disputes arising from our services shall be resolved in the courts of King County or Snohomish County, Washington, as appropriate.

4. Changes to These Terms

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

5. Contact

Questions about these terms? Call us at (425) 552-6186 or reach out through our booking form.